Privacy Policy

The Ryze Online Store ("The Ryze", "we", "us", "our") is committed to protecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Contact details such as your name, email address, and phone number
Delivery and billing information when you place an order
Order history and wishlist items
Messages you send us via the contact form, quote requests, or seller applications
Basic technical information such as browser type and device, used to operate the site

How We Use Your Information

To process and deliver your orders
To respond to enquiries, quote requests, and support messages
To process seller (SME) applications
To improve our products, services, and website
To comply with legal and accounting obligations

Sharing of Information

We share order details with the relevant SME seller so they can fulfil your order, and with payment and delivery providers as needed to complete a transaction. We do not sell your personal information to third parties.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure.

Your Rights

Under POPIA, you have the right to access, correct, or request deletion of your personal information held by us, and to object to certain processing. To exercise these rights, contact us using the details below.

Contact Us