Returns & Refunds Policy
Last updated: 11 June 2026
We want you to be happy with every purchase from The Ryze. Because products are supplied by independent South African SMEs, returns are coordinated between you, The Ryze, and the relevant seller.
Damaged or Faulty Items
If an item arrives damaged, faulty, or significantly different from its description, please contact us within 7 days of delivery via our Contact page, including your order number and photos of the item where possible. We will work with the seller to arrange a replacement, repair, or refund.
Change of Mind Returns
For change-of-mind returns, please contact us within 7 days of delivery. The item must be unused, in its original packaging, and in a resaleable condition. Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise agreed.
Non-Returnable Items
- Perishable goods (e.g. food and beverages)
- Personal care and cosmetic items that have been opened or used
- Made-to-order or custom items
Refunds
Approved refunds will be processed back to your original payment method. Please allow up to 10 business days for the refund to reflect, depending on your bank or payment provider.
Wholesale Orders
Returns and refunds for wholesale orders are subject to the agreement made directly between you and the supplying SME.
Need Help?
For any return or refund query, reach out via our Contact page and we'll assist you as quickly as possible.